Programs We Offer

Topics covered in each of 8 modules

MODULE ONE: THE ROLE OF THE SUPERVISOR

• Roles and Responsibilities of a Supervisor; A Model of Supervision
• Transitioning from Clinician to Supervisor
• Setting Your Learning Goals

MODULE TWO: FIELD TRAINING & COACHING

• The Benefits and Challenges of On-The-Job Training and Coaching
• Adult Learning Principles
• OJT Methods
• Learning Styles
• Principles of Effective On-The-Job Training & Development
• Establishing a Learning Climate
• Creating a Lesson Plan

MODULE THREE: COMMUNICATION AND MOTIVATION

• Communication – The Human Connection
• Listening for the Total Message
• Strategies for Resolving Conflict
• Building Staff Motivation
• Dealing with Demotivators

MODULE FOUR: SETTING WORK STANDARDS AND EVALUATING PERFORMANCE

• The Cycle of Performance Management; Catch Someone Doing Something!
• Communicating Goals and Standards
• Establishing Performance Accountability
• The Coaching Continuum
• Documenting Performance
• Evaluating Performance - Ten Common Bias Errors to Avoid
• Establishing Fairness in Performance Management

MODULE FIVE: MANAGING SELF & TEAM

• Using Time Effectively; Prioritizing, Balancing, and Big-Picture Thinking
• Helping Others Manage Their Time
• Running Effective and Efficient Meetings

MODULE SIX: INTERVIEWING AND SELECTION

• Where Do Good Candidates Come From?
• The Interview and Selection Process
• Using a Structure Interview Process - The Stages of Interviewing
• Making a Good Hiring Decision
• Avoiding Illegal Questions
• Avoiding Common Interviewing Errors
• Keeping Your New Hire - First Impressions Count

MODULE SEVEN: REALIZING YOUR FULL POTENTIAL AS A SUPERVISOR

• The Impact of Change; Developing Resilience in Self & Team
• Overcoming Obstacles to Effective Supervision; Making Skill Gains Permanent
• Positive Expectations; Creating Your Own and Your Staff's Experiences
• Peer Support; Networking and Mentoring

MODULE EIGHT: HUMAN RESOURCES FUNDAMENTALS

PART ONE: MAINTAINING A HARASSMENT-FREE WORKPLACE

• Dealing with Performance Problems
• Documentation Issues
• Progressive Discipline
• Counseling Sessions
• Guidelines for Fair and Effective Discipline

PART TWO: UNDERSTANDING THE BASICS OF EMPLOYMENT LAW

• Fair Labor Standards Act:
• Discrimination Laws & Regulations
• Family and Medical Leave Act (FMLA)
• Americans with Disabilities Act (ADA)