Programs We Offer

The Effective Supervisor

Addresses skill requirements for not-for-profit supervisors and managers in family serving agencies.

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If you are with an outside group and would like to register for this course, please click here.

What the program is about?

The Effective Supervisor addresses the skill requirements for not-for-profit supervisors and managers in family serving agencies. Supervisors from clinical program practice and those who work in a general support function within the agency benefit from the skills and concepts presented during the program.

The Effective Supervisor consists of eight modules. Each module focuses on a proficiency area in supervision. The modules address skill areas of training, coaching and feedback, communications, motivation, setting work standards, evaluating performance, managing self and team, and interviewing and selection. Participants learn experientially through self-assessments, interactive learning events, and application on-the-job. As participants progress through the program, they learn different supervision techniques, tools and strategies. The program provides participants with a tool kit they can use on the job.

The Effective Supervisor’s team of facilitators (The Training Delivery Team) comes from member agencies. Each facilitator brings years of field experience as well as skill in training and development.

Who should attend?

All newly hired and promoted supervisors. In addition, those associates interested in preparing to take leadership position in the agency would benefit from the training.

What will I learn?

  • Enhance effectiveness as a supervisor in Human Services by understanding roles, expectations, skills, and requirements of the job.
  • Assess current abilities to build on strengths and make productive changes.
  • Establish clear learning goals and outcomes for the program.
  • View yourself as a professional within your role as a Human Service Supervisor
  • Apply tools and strategies to supervise staff effectively and efficiently
  • Act confidently and proactively to fulfill the duties of the position.

How will I benefit?

You will:

  • Gain practical skills to do your job better
  • Assess your skill level
  • Network with people from other agencies
  • Qualify for 24 CEUs

What is in the program?

To see a detailed description of the three-day program, click here.

When is the program offered?

We offer The Effective Supervisor as 8, half-day sessions. Each day begins at 9:00 a.m. and ends at 12:30 p.m.

Fall 2010 Cohort  NOW OPEN FOR REGISTRATION

Date Time
Module
 Title
Thu 9/9/2010 9:00 am to 12:30 pm
1
 The Role of the Supervisor
Thu 9/23/2010 9:00 am to 12:30 pm
2
 Field Training and Coaching
Thu 10/7/2010 9:00 am to 12:30 pm
3
 Communication and Motivation
Thu 10/21/2010 9:00 am to 12:30 pm
4
 Setting Standards and Evaluating Performance
Thu 11/4/2010 9:00 am to 12:30 pm
5
 Managing Self and Team
Thu 11/18/2010 9:00 am to 12:30 pm
6
 Interviewing and Selection
Thu 12/2/2010 9:00 am to 12:30 pm
7
 Realizing Your Full Potential as a Supervisor
Thu 12/16/2010 9:00 am to 12:30 pm
8
 Human Resources Fundamentals: Employment Law

Where do I go for training?

The training takes place in Western Pennsylvania Family Center’s Carriage House. This facility is located in the back of Western Pennsylvania Family Center. Western Pennsylvania Family Center is located at:

733 North Highland Avenue
Pittsburgh, PA 15206

For directions, click here or call Margie at 412-362-2295

How I register?

Registration for the course is online. Ask your supervisor or training administrator for the logon and password. Then click here and follow the step-by-step procedure.