Detail of what happens on each of three days
Day One – Getting Started
This session gives the new employee a strong foundation in what is needed initially to be successful early in the job and consists of Module One; Your Role as a Human Service Provider and Module Two; Establishing and Maintaining Your Professional Identity.
Topics include:
- The profile of an effective Human Services Provider.
- The multiple roles of the Human Service Provider.
- Key strategies for managing your work and time on the job.
- Everyday ethics; ethical situations most frequently encountered on the job.
- Common mistakes new Human Services Providers make and how to overcome them.
- Making the best use of supervision meetings and the feedback received.
- Professional standards for the job; defining and maintaining a professional identify.
- Who’s on the “treatment team” and the importance of promoting collaboration and access to resources.
- Tips from the “pros” to develop self-confidence and self-trust in carrying out job responsibilities.
Day Two – Maximizing Your Impact
This session develops the communication and relational skills required in the job and addresses key elements for working effectively with consumers. This session consists of Module Three; Interpersonal Effectiveness: Your Key Tool and Module Four; Maximizing Your Clinical Impact
Topics include:
- The basics of interpersonal communication; non-verbal communication, listening and managing conflict.
- Key strategies for influencing others and gaining commitment.
- Building collaboration at work; making treatment a team effort.
- How to become a more effective problem solver.
- Consumer relationship lifecycle - joining, managing professional boundaries and disengagement; what to do and what not to do.
- Defining “client centered” treatment; examples of measurable and realistic outcomes.
- Writing behaviorally specific treatment plans and progress notes.
- Using limited resources creatively to work toward consumer independence.
- Cultural competence; meeting the consumer where they are to help them move forward.
Day Three – Maximizing Your Performance
This session develops resiliency and sustainability in the job through improved self-management strategies and an appreciation of the business side of human services. The course concludes with a review of content and a final evaluation of progress. This session consists of Module Five; Preventing Burnout and Safeguarding Your Effectiveness, Module Six; Understanding the Business and Module Seven; Realizing Your Full Potential as a Human Services Provider.
Topics include:
- Productivity pointers; managing time, workload and energy in order to get things done.
- Defining burnout; identifying and minimizing your risk factors.
- Strategies for managing stress and improving resiliency.
- How to foster and utilize a performance support network to grow your skills.
- Deep dive discussion - ethics, integrity and personal values.
- Practical diversity; identifying and overcoming personal prejudices.
- The business side of human services; the truth about funding.
- Billable hours, treatment goals and the “heart” of service; how balancing “business” with “service” is essential to consumer interests.
- Evaluating your progress and setting future learning and performance improvement goals.
